TERMS & CONDITIONS
If you're a new NOIR79 customer, WELCOME!
In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.
ACKNOWLEDGEMENT, ACCEPTANCE AND INSPECTION OF YOUR ORDER
We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email.
We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
PAYMENT
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to NOIR79, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.
Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
CANCELLATION RIGHTS
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to info@noir79.com
Your statutory rights are not affected.
RETURNS
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
VARIATIONS BETWEEN PRODUCTS
Sometimes you may notice minor changes to products between batches. These are caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of our commitment to using natural ingredients.
THE RIGHT PRODUCTS FOR YOU
If you are unsure which product is the right one for you and would like some help please email info@noir79.com
SENSITIVITY
Essential oils are pure and made up of a number of components, while sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact ingredient which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Your skin is more sensitive during hormonal fluctuations, pregnancy, menopause, seasonal variation and while taking medication. We recommend patch-testing all products on your skin, if you are concerned then please choose from one of our discovery sets. Our products are dermatologically tested and approved for sensitive skin.
SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days (beginning with the day following the day of delivery to you).
STEP 1: Please email info@noir79.com providing your customer order number, the goods which are being returned and reasons why.
STEP 2: Once you have received confirmation from the NOIR79 Team, you will receive a returns form unique to your order via email.
Please return the product(s) and printed returns form to : info@noir79.com
We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.
STEP 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.